Shipping Policy

We are committed to delivering your order promptly and efficiently. All orders are processed within 1-3 business days. We offer several shipping options to meet your needs:

• Standard Shipping: Delivers within 5-7 business days. A flat rate of $5.99 applies to all orders under $75.
• Expedited Shipping: Delivers within 2-3 business days for an additional cost of $15.99.
• Free Shipping: Enjoy complimentary standard shipping on all orders over $75.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its progress. Please note that delivery times are estimates and may vary depending on your location and carrier delays.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy from the date you receive your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send back your item. Please note that customers are responsible for return shipping costs unless the item is defective or was sent in error.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability. To request an exchange, please email our support team with your order details, and we will guide you through the process. Like returns, exchanged items must be in their original, unused condition.

Contact for Shipping & Returns

For any questions regarding our shipping and returns policies, or to initiate a return or exchange, please contact our customer support team at jaime.huenchulao33@gmail.com. We are here to help!